NWSC (National Water and Sewerage Corporation)

NWSC established the External Services Unit in 2005. The External Services Unit provides an avenue for enhancing South ?South as well as North ?South Cooperation. The External Services unit falls under the Institutional Development and External Services Division. This unit provides consultancy in core services that include block mapping, water quality monitoring/testing, static plant (operations and Maintenance), commercial and customer care/information technology and advisory services especially in performance improvement approaches, contract management and aspects of change management. The consultancy services provided by the unit emphasize partnering approaches unlike the traditional consultancy approach that is often one sided. External Services Unit has partnered with various water utilities and has offered consultancy services to Dar es Salaam Water and Sewerage Company, Tanzania; Nairobi City Water and Sewerage Company Ltd, Kenya; Lusaka Water and Sewerage Company, Zambia, Nkana Water and Sewerage Company, Zambia; Lake Victoria North Water Services Board, Kenya; Electrogaz, Rwanda among others

Vision

To be a customer-oriented centre of excellence, maximizing mutual benefits

Mission

To provide professional, innovative, and customer focused performance enhancement solutions in an efficient and cost effective manner.