April Raine Lavides via web
VEI’s project portfolio in Asia is currently expanding: new projects are initiated in relatively unknown places and new staff, both long- and short term, is recruited to execute those projects. To ensure safety and security of its staff and operations, threats and risks in those places need to be assessed, preventive measures taken for mitigation or minimization identified risks, and protocols put in place should incidents or crises nonetheless occur.
One of the VEI Projects in Asia is the PEWUP Project. PEWUP Project (RPM is Carl Kamstra) are in Bayawan (Negros Island, Philippines), Bogo, Carcar, and Toledo (Cebu Island, Philippines). Due to the nature of this project, logistics are challenging and a lot of traveling will take place between various project locations, telephone coverage is not always secured.
So a Safety, Security, and Incident/Crisis Management workshop is needed among the Resident Project Manager, local staff and partner Water Companies.
STE Eric Adamse was the expert from Vitens who conducted the workshop. The objective of his mission was to 1) review the safety/security situation in the new project locations in the Philippines (R2CR2T and PEWUP), 2) assist the RPMs (PEWUP, R2CR2T, and WOP2) in completing their safety & security plans and 3) train staff (VEI, local staff and partners) in application of incident and crisis management protocols (first response protocol) that are described in the VEI health and safety manual.
On October 5, 2018, the whole-day security training was done in Regus IT Park, Cebu City, Philippines. In the workshop, the difference between incident and crisis in VEI's perspective was explained. An incident is an event that can be managed in a country by the project staff, project partners and stakeholders while a crisis an event that requires intervention from The Netherlands.
In managing incidents and/or crisis, there must be an IMT and/or CMT. IMT stands for Incident Management Team and CMT means Crisis Management Team.
IMT is chaired by the Resident Project Manager if available. S/he appoints the IMT team members:
Chairman leads the IMT-meetings, makes decisions, appoints actions Chairman is preferably selected and trained. The structure of the IMT is, on a paper or a board where the whole team can see, facts about what happened should be written. The facts will provide direction of the set. Then assumptions should be collected as well but it can never direct the course which has been set. Next is to establish objectives (E.g. healthy return of the employee). Last is to prepare the worst case and most likely scenarios.
The CMT is:
The chair is accountable (and answerable) for the overall crisis management.
After the lecture, an exercise was done to apply the learning. The whole group was divided into small groups where each person per group was given different roles to play. A sample situation was given and each group has to take action based on their roles or as an Incident Management Team.
It was a successful workshop as everyone showed appreciation on the activity and expressed how it would be helpful to apply it to their own offices as well. Seeing the importance of having an organized Safety and Security, and Crisis Management, the project partners requested to conduct the workshop to their personnel.
On January 30, 2019, at Lex Hotel Cebu, Philippines, the same workshop was given to the personnel from each Water Districts, Bayawan Water District, Bogo Water District, Carcar Water District, and Toledo City Water District. The workshop was conducted by the Resident Project Managers of PEWUP and MCWD(Cebu City), respectively Carl Kamstra and Patrick Egan.