ACDEP ICTs in Healthcare Delivery


Improving Efficiency in Communication and Healthcare in Northern Ghana



The project is being implemented to address the current poor communication and information flow among health workers and key departments within the health facilities. The project will equally facilitate two-way feedback from both community health workers and community members which is essential to provide useful information for future decisions and community health planning. The project will also address poor data management at both health facilities and secretariat level.

The current geographical scope of the project covers Salaga and Loloto in the East Gonja District and Kpandai District respectively. Walewale in the West Mamprusi District; Langbensi and Nalerigu in the East Mamprusi District, and Garu in the Garu-Tempane District.

ACDEP health programme and the documentation and communication unit, the partner health institutions and their staff, and community health volunteers will be the direct users of the project, while their clients including patients, peer educators, adolescents, women and children, traditional medical practitioners and traditional birth attendants will be the direct beneficiaries of the project.
The project will strive to improve communication and information flow, efficiency and effectiveness in health care delivery services and community health at five clinics and their catchment areas.

The ACDEP Secretariat is the umbrella organization responsible for the management arrangements required for the overall coordination and implementation of the project. It will facilitate and provide technical support and backstopping to the process. To this end, ACDEP has set up a project implementation team to exercise oversight responsibility for the project. The participating partner health institutions on the other hand will have direct responsibility for implementation of project activities at the clinic and community level.


Who will benefit?


  • 16 health facilties reached
  • 20000 people in communities reached
  • 80 health workers trained


  • 5 organisations trained
  • 24 staff trained
  • 10000 people affected


Africa, Ghana
9.4075, -0.853333

Project in depth

Focus areas

Healthcare Categories: Community Empowerment , eHealth, Equipment, Health, HIV / AIDS, HMIS, Medical training, Raising awareness, Telemedicine, Training, Webbased tools

IT and communication Categories: ICT, Mobiles for Development, Telemedicine

Detailed information

Current status

The project was registered to commence on May 2 2012. The implementation of the project commenced on May 15 2012 with the official signing of the project contract between CORDAID and ACDEP.

Project Description

Our main objective, as far as ICT use in healthcare delivery service is concerned, is to integrate appropriate and sustainable use of information, communication and supporting technologies into ten ACDEP member health institutions to improve healthcare delivery services to rural populations in northern Ghana. Consequently, the project team will facilitate the use of these tools to respond to the health information and communication needs of community health workers, TBAs, TMPs and Peer Educators in a way that will enhance healthcare delivery services and ultimately contribute to improve lives of the population of rural communities.

The project will build horizontal and vertical linkages between ACDEP and the participating health institutions; among the health institutions themselves, and between the health institutions and community representatives of TBAs, TMPs and Peer Educators. This, we will do by partly facilitating occasional face to face events and learning visits amongst the institutions. This will create the opportunity for a dynamic exchange of health information for planning and decision-making and other relevant health resources for learning and knowledge sharing. The existing ICT centres will also be refurbished with ICT facilities and connectivity appropriate for rural circumstances to reflect the status of Community Health Information Centre (CHIC), while new centres will be set up by December 2012 for up-scaling the project in 2013. All the centres will be networked with key departments at the health facilities to improve their own healthcare service delivery with minimum effort. Thus, health workers at the facilities and other stakeholders will have quick and direct access to information resource centres including field experiences from other health institutions and grassroots actors.

The design of the mobile component of the project which is expected to facilitate the improvement and efficiency of communication between the health institutions and TMPs, TBAs and Peer Educators will be implemented as an activity during the implementation phase. It is the anticipation of ACDEP that we will receive technical support from IICD and Text to Change to design an appropriate mobile technology system that will address our needs. Table 3 shows the current status of the centres and the needed intervention.

The CHICs at the health institutions level will also create opportunities for stakeholders and direct beneficiaries to actively source information of relevance to their groups, as well as allow for dissemination of relevant information to the communities themselves. Consequently, ACDEP will use the centres to support the health institutions and the larger group of stakeholders who are interested in supporting the growth of the project through the use of ICT facilities to gather information, acquire knowledge, share with other stakeholders and participate meaningfully in decision-making for the success of the project to promote health development.

The ICT capacity of the health institutions will be built and strengthened. Staff will be trained in ICT skills using models from the ICDL and encouraged to actively use the system to access health information (including making request to the ACDEP Secretariat). Appropriate technologies will be deployed at the ACDEP Secretariat to manage this exchange, while key staff at the health institutions will be trained to manage and facilitate the process at institutional level.

Over 1,500 community health volunteers, peer educators, adolescent clubs, traditional medical practitioners and traditional birth attendants within the project’s operational areas will be sensitised to use these institutional level community health information centres for all their health information needs including community engagement with duty bearers who renege on their responsibilities to provide basic healthcare delivery services to the communities. Currently, we do have working knowledge or ideas of what the communities’ health information needs are, but these may change over time depending on the level of community awareness of prevailing health issues and the prevalence of health related cases in the communities.

Consequently, training and capacity building will be a strong component of this project as the current level of confidence, appreciation, and interactive use of ICT for health development among the stakeholders is very low.

Medium Term Perspective of the Project

The C4C Alliance project will start with a set-up of five (5) ACDEP health partner institutions for the next nine months of the project phase (April to December 2012). During this phase, project activities will be monitored periodically at all the participating partner institutions. The results from the institutions will be analysed and compared with individual institution’s performance and the overall project performance. Experiences, key lessons and findings from the five partner institutions will serve as useful antecedents for up-scaling the project to the five other health institutions. Consequently, we expect that lessons learned and other emerging issues from the experiences of the five health institutions in 2012 will sharpen the activities of the project when it is up-scaled in the other health institutions and bring out the relevance of ICT for promoting healthcare delivery and development of rural communities.

The goal of the project is to contribute to improve health status of rural population of communities in northern Ghana through an improved and efficient healthcare delivery services.

Project Objective
Our main objective, as far as ICT use in healthcare delivery service is concerned, is to integrate appropriate ICTs at 10 health institutions to improve healthcare delivery services to rural populations in northern Ghana by the end of 2014.


  • To mprove communication among target groups
  • To improve health management information system and practice
  • To improve content creation for learning & knowledge sharing
  • Build ICT capacity of direct users and beneficiaries

The project aims to strengthen the general capacity of ACDEP and 10 health organizations, so that their position and capacity will be improved for the future.

Regarding the ICT for development project:

ACDEP member Health facilities and Community members are currently involved in the planning processes to use ICT tools to leverage communication flow and dissemination of health information. This has the potential of increasing ownership of the project and deepening awareness among community health workers and community members about the value of ICT in healthcare delivery in rural settings.

Related to this project

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Raised: € 118,381

Fully funded

See funding details ►

Latest updates


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Project partners

Tamale, Ghana

The Hague, Netherlands

Den Haag, Netherlands

Cordaid Healthcare
Den Haag, Netherlands

The Hague, Netherlands

Text to Change
Amsterdam, Netherlands

Akvo Ref: 385